This workshop helps separate presenting behaviours into low, medium, and high, and helps staff to respond appropriately whilst keeping emotional responses in check How will it help?
By providing more options
By providing more flexibility
By keeping things in perspective
“He who angers you conquers you” Elizabeth Kenney
“Anyone can become angry - that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way; this is not easy” Aristotle